crm

Customer relationship management is more traditionally synonymous with one-on-one communication with customers through various medium both online and offline. With the development of enterprise social networks and active business online communities, this is where a lot of the customer service is happening and also where customer relationships are strengthened and molded.

Tagged as: Business, business community, collaboration, community, crm, crms, customer relationship, enterprise, enterprise 2.0, management, platforms, social networking, social software

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