Posts tagged as:

online communities

Using social networking sites to build exposure for ones business and then build communities is a great strategy which can result in some really strong long term benefits. It’s little wonder you’ll find a large percentage of fortune 500 companies along with small to mid-sized businesses…

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A challenge that we have seen both technology decision makers and business decision makers struggle with is the question on whether to opt for a self-hosted social networking platform or one that runs off a third party server / website and is offered as a service. Both of these options have pros and cons to weigh out and decisions are made, taking into account what’s important to meet their needs.

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It seems that more businesses are turning to the online communities as an answer to challenges with building and retaining their customer bases every day. Just the other day, I met with a business development team from a market research company looking towards developing an online community, after they started observing that their current customer loyalty programs (including a fortnightly newsletter) was just not as effective as it was a few years ago when they first started.

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I came across an interesting statement while browsing through conversations in a community on social software. It came from a sales communication professional working with a global hotel chain — and having seen marketing sales communications in the industry evolve in the 17 years she has worked there, she observed:

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There are some businesses that do it well and some that just don’t seem to be cut out for it. We are talking about business collaboration — collective development and fostering a business environment that encourages idea sharing. Some companies have this built into their process and daily functioning so well, they are great examples of how a business can grow by putting their minds together and working as a unit.

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