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web based

Social Community Software For Customer Support

by Tim Eisenhauer on May 10, 2010 · 0 comments

in online community

A recent case study I read which featured a large software infrastructure company reflected what we have been seeing across the customer support organization across industries. The company needed to act quickly given the fact that a large number of customers who would typically prefer the self service support offered…

Tagged as: customer support, infrastructure, online suport, self service, social community software, social networking, social software, Software, support platform, web based

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Microsoft Office Social Software And Collaboration

by Tim Eisenhauer on December 12, 2009 · 0 comments

in business collaboration

Microsoft-driven businesses (that includes a lot of businesses the world over) have probably been keeping a tab on the news bits that keep being released around the Microsoft Office 2010 developments. The talk around Microsoft’s vision for Office 2010 started much earlier and Share Point indicated they would focus on enhancing collaboration.

Tagged as: AJAX, collaboration, integration. ASP.NET, microsoft office 2010, office suite, productivity, social networking, social software, social software platform, Software, web based

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